Refund Policy

A legal disclaimer

Last Updated: November 2025

1. Eligibility for Refund

You may be eligible for a refund if:

• You received the wrong product, size, or color

• The product arrived damaged or defective

• The item you ordered is out of stock after payment

• Your order was not delivered within the expected timeframe due to reasons within our control.

2. Refund Process

To request a refund, please follow these steps:

1. Contact us at [Insert your official email] within 7 days of receiving the item.

2. Include your order number, proof of purchase, and photos of the item (if applicable).

3. Our team will review your request within 3 to 5 business days and notify you of the result.

4. Once approved, refunds will be processed within 7 to 14 business days, depending on your payment provider.

3. Refund Method

Approved refunds will be issued through:

• Original payment method (bank, credit/debit card, or e-wallet), or

• Store credit, if preferred or if the original method is unavailable.

Note: Processing times may vary based on your bank or payment gateway.

4. Non-Refundable Items

We do not offer refunds for the following:

• Sale or clearance items

• Gift cards, vouchers, or store credits

• Used, worn, or damaged products not caused by factory defects

• Shipping fees, unless the refund is due to an error on our part

5. Partial Refunds (if applicable)

In certain cases, partial refunds may be granted for items returned with minor damage or missing parts, depending on the assessment of our quality team.

6. Order Cancellations

Orders may only be canceled within 24 hours of placement and before shipment.
Once an order has been shipped, cancellations will no longer be accepted.

7. Contact Us

For refund inquiries or assistance, please contact us:
📩 admin@advncinc.com
📞 +63 (02) 7001-5224
Appropriate Devices and Network Connectivity Inc. (ADVNC Inc.)